Alive Capital is an energy supplier licensed in this field since 2016 by the National Energy Regulatory Authority through License no. 1871 / 13.01.2016.
Whereas in 2016, the company’s activity was mainly oriented towards trading operations, starting with 2017 our efforts also focused on electricity supply to final consumers.
All energy consumers, domestic and non-domestic (industrial or public) interested in this service will benefit from the attention of a team of specialists able to offer competitive prices and very advantageous contractual terms.
The arguments of our competitiveness as an electricity supplier consist in the efficient management of the energy produced by our integrated power plant portfolio, as well as of our active participation on all the centralized electricity markets in Romania.
The power supply package is aimed at our customers’ comfort, competitive costs in relation to the market average and includes a series of activities that meet the needs of our customers:
- Consultancy & Pre-Contract Assistance: Our team is at your disposal to help you understand the energy market and make informed decisions; savings and competitiveness can be achieved once you understand the trend and market realities.
- Profiling of consumption: Starting from an analysis of the distribution of electricity consumption, we will be able to offer you the most reasonable product; an appropriately chosen product generates benefits from the first day of the contract;
- Preparation of documents for changing the supplier: Our team will deal with the supplier change procedure, according to the regulations in force; simple and fast, without much paperwork for the client;
- Managing the relationship with the Distribution Operator: our company will conclude the distribution contract with the operator of the power grid in the area where the consumption site is located;
- Notification of scheduled interruptions and failures: We ensure that consumers are promptly informed about possible interruptions in power supply due to maintenance or damage to distribution grids;
- Complaints / Complaints Management: Our team will ensure that complaints are quickly resolved in what concerns performance standards or meter reading errors;
- Dynamic Balance of Consumption: We offer our consumers the ability to update their daily consumption forecasts to minimize balancing costs;
- Responsiveness and promptness: at Alive Capital, we have a customer-focused approach with a dedicated team, which is why you will always encounter our willingness to find optimal solutions together.
